Purolator tracking not updating

01-May-2017 01:52

the problem is that all the tracking numbers do not update for me, they all say: "Order information received by Canada Post" regardless of whether the packages have been delivered or not, and they don't update even after weeks have passed. " I would spend a lot of time referring them back to my originally quoted delivery time for the UK of 6-8 weeks and pointing out that there was still time yet and asking them to be patient.

i know that people have received their items since they leave me positive feedback so i am sure the items are being delivered. The goods always did arrive and in the meantime because of the effort I put in explaining things no one ever filed any disputes against me.

You can track a parcel(s) by either barcode or reference numbers along with either your shipper number or destination postal code.

You also have the option to obtain the delivery signature while tracking your package.

I'm not sure what you mean by "international letter post" unless you're referring to Small Packet, but there are no tracking numbers issued for Small Packet unless that's changed recently.

i think your idea of heading to shoppers is also worth a try, thanks Shoppers doesn't get involved in tracking issues (they don't get paid for it), they'll just refer you to the 1-800 number.

What does the above website say when you enter the tracking number? well i have a hunch that it's "normal" that the tracking number isn't updating since it's been occuring with all the other packages i have sent out with surface mail...i'm going to call anyway when they re-open i just want to have a plan going in.

Please check and try again." it was shipped via international letter post, so i guess that's surface mail.

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You can also sign up for an e-mail notification when creating a shipment using our Automated Shipping Solutions (Purolator E-Ship Online (ESO), Purolator E-Ship Server (ESS), or Purolator E-Ship EDI). When creating a shipment using our Automated Shipping Solutions (Purolator E-Ship Online (ESO), Purolator E-Ship Server (ESS), or Purolator E-Ship EDI), you can subscribe to our E-mail Notifications and request to receive exception notifications. The arrival time of your package will depend on the service selected by the shipper. the above website says "The reference number does not use the correct format.Communicate to the buyers up front what they're looking at and you'll head off a lot of the problems down the road.. In my opinion the item is almost certainly still in transit but there is absolutely nothing that you can do to counter the e Bay dispute other than stall for time and hope it arrives real soon.